Refund policy

Returns & Refund Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition as received

  • In its original packaging

  • Complete with any tags or accessories

  • Accompanied by proof of purchase or your order number

To request a return, please complete our Returns & Refund Request Form.

Please do not send items back without first requesting a return, as unauthorised returns may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible using our Returns & Refund Request Form. Including clear photographs of the products and packaging will help us resolve your claim more quickly.

Quantity Claims

If you believe you have received an incorrect quantity of products, you must submit your claim immediately after delivery.

Your claim must include:

  • Photographs of each unopened item individually

  • Each product placed on a scale with the weight clearly visible

  • Clear photographs of the packaging where applicable

Claims submitted without the required photographic evidence may not be accepted.

Please also include a brief description explaining the issue.

Non-Returnable Items

For hygiene, safety and legal reasons, certain products cannot be returned unless they are faulty.

These include, but are not limited to:

  • Opened or used personal care products

  • Custom or personalised products

  • Perishable goods

  • Hazardous materials, flammable liquids or gases

  • Any product where the tamper seal has been broken, unless faulty

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Your Right to Cancel

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise this right, you must notify us within the 14-day cancellation period.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

This cancellation right does not apply to products that are exempt under UK consumer legislation, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Exchanges

We do not offer direct exchanges.

If you require a different product, please request a return for the original item (if eligible) and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us using Contact Us form.

Please note:

  • Original delivery charges are refunded only where required by applicable UK consumer law.

  • Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, incorrect, or otherwise required by law.

  • Any customs duties, taxes, or import charges paid by the customer are non-refundable unless required by applicable law.